Privacy Policy

Privacy Policy Disclaimers

Welcome to www.kiohne.com  (hereinafter the "Website")

Please read our terms and conditions carefully before using the website.

1. I.General Terms and conditions 
1. The website www.kiohne.com  is operated by the Greek company operating under the name “KIOHNE P.C.” with registered seat in Leoforos Mesogeion str., P.C. 15342, Athens, Greece, with VAT 801642703 and Tax authority DOY Cholargou. (Hereinafter the “Company”).
2. Any questions, clarifications or complaints regarding the use of the Website and these terms and conditions should be addressed to the Company at the following e-mail address: info@kiohne.com
3. Unless otherwise stated, the copyright and other intellectual property rights in all material on the Website (including without limitation photographs and graphical images) are owned by the Company or by our licensors..  Use of the Website, as well as the posting, copying, storing, modifying and/or distribution of its contents (in whole or in part) is strictly prohibited without the prior written permission of the Company to that effect.
4. To the extent permitted by applicable laws, the Company disclaims all warranties, express or implied, as to the accuracy of the information contained on the Website, thus the Company shall not be held liable to any person for any loss or damage occurred, which may arise from the use of the contents of the Website.
5. While during preparation of the Website the Company has made every effort to ensure the accuracy of its contents at the time of posting (i.e. pricing, description of products, etc.), the Company will not, for the protection of the customers, process any orders made containing material errors in the pricing and/or description of goods (as contained on the Website) and the customers shall be notified via e-mail to that effect, at the e-mail address they have provided upon submission of their order.
6. All products displayed for sale are subject to availability. In the event that ordered products become unavailable the Company shall e-mail its customers at the earliest.
7. All prices of displayed products on the Website are inclusive of VAT, as in force in Greece from time to time.
8. KIOHNE P.C. preserves the right to amend the present terms and conditions at any point, as long as it is deemed necessary, informing you through its website. Any amendment in these Terms of Use are considered to be valid once the amended Terms of Use are uploaded on the Company’s website. It is expected that you check every time for possible amendments of the herein terms of use and as long as you continue using the services for this website, it is considered that you accept, and agree the amended terms and conditions. If you do not agree to these Terms and Conditions, it is implied you should stop using this website.

 

 

II. USE AND TERMS OF USE OF THE ONLINE STORE

1. Order  – Prices 

It is not obligatory to register in order to browse through «www.kiohne.com», to make a purchase, or to use any of the features of the website. All orders are subject to acceptance and availability, and items in your Shopping Bag are not considered as reserved and may be purchased by other consumers.

In order to make an order as a retail consumer, you first have to choose the product/s you want and add them to your Shopping Bag.

Once your selection of product/s has been made and is complete, you are automatically transported to the “Checkout” website page, where there is an exact calculation of the total purchase price of your order. Delivery costs are not included in the above – mentioned price, but will be calculated and be evident to you before the final payment.

We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. Payment of these amounts will be necessary to release your order from customs on arrival. Please be aware that some shipments may experience delays due to the customs clearance process, which are outside of our control.

Please be aware that in the prices the delivery and return costs are not included

We are constantly updating and revising our offerings of products, and we may discontinue products anytime, without notice. The pricing of the products for sale is subject to change.

For all of our prices and products, we reserve the right to make adjustments due to market conditions changes, product discontinuation manufacturer price changes, error in advertisements and other extenuating circumstances.

We attempt to be as accurate as possible with product descriptions 

If you are not completely satisfied with your purchase, you may return the product/s purchased in accordance with our Return Policy.

From time to time, prices are subject to change in response to currency exchange rate changes, markdowns and other commercial factors. The price applicable to your order will be the current price, at the time your order is accepted.

There will be a tracking Order system available, for you to be able to track the status of an order at any given time via the Company’s cooperating transport and Courier Company. The Company will rely on the courier company’s tracking devices to inform you on delivery progress.

2. Acceptance of your order, Delivery, Cancellation and Return policy 

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. Please be aware that this email is NOT an acceptance of your order, it is just a confirmation that we have received it. Unless you cancel your order within one business day, acceptance of your order will take place when we email you to confirm your order (order confirmation email). In the event that you do not receive such email within two (2) business days after your order, you are required to contact us at info@kiohne.com . We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn. 

Once you make your order, you receive the order confirmation email and you complete the relevant payment, your order will be delivered at the indicated destination according to the provisions of  our courier.

Please be aware that we cannot deliver to post office boxes. Please also be aware that sales taxes, customs duties, and handling costs will be charged by the courier on an individual basis directly upon shipment as far as non-European Union (EU) countries are concerned, and will not be refunded by our Company in case the articles are returned.

We process and send orders during our main service hours, Monday to Friday, from 10:00 am till 6:00 pm (with the exception of Greek public holidays). The merchandise will be ready for dispatch 1-2 business days after the receipt of payment, at the latest.

Shipping method: ………..(for all countries, except Greece & Cyprus) ACS courier (for Greece & Cyprus).

Shipping costs: Depends on the country.

Delivery times: 1-5 business days.

The Company is also not responsible for any international shipping delays caused by the customs clearing process.

The courier company informs us about the cost of the delivery of your order and its status by sending us the relevant tracking number. The delivery day depends on the sending day as well as the weight and size of the order.

The time of delivery of your order is subject to changes that constitute force majeure eg (bad weather conditions, strikes etc), whereby in every circumstance you will be informed through e-mail. If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay.

Signing the document of delivery and showing your official identification and the payment proof document are prerequisites in order to receive your package.

If we are unable to deliver the goods due to an incorrect or incomplete address, the order will be resent to our offices. 

In case your order has been completed and you have made the relevant payment but you wish to cancel your order anyway, you have the right to do so upon a written notice to us by sending us a relevant email at info@kiohne.com.  Please be informed that you may cancel your order only before receiving the notification email that your order has been dispatched. If the above – mentioned conditions are met, and in case you have already paid the price of the product/s, your deposit will be refunded via the same means of payment as you used for the initial transaction.

Returning an item couldn’t be easier! Try your purchases on in the comfort of your own home and if you need to send them back, you have fourteen (14) calendar days from the date you received your order to exchange or return. The return period will expire fourteen (14) calendar days from the day after the day on which you received the product/s.

To exercise the right to cancel, you should inform us in written before the expiry of the afore-mentioned deadline by sending us a relevant email at info@kiohne.com Then you can prepare you package by filling in the Return Pro-Forma Invoice (in case it is enclosed) and inserting three (3) of the four (4) copies in your envelope and attach it to the package with your Return shipping label, without closing it. Then you may arrange a pick-up with the same delivery service that the order was sent with our courier. After the driver has checked the return shipment, please close the package securely. We may withhold reimbursement until we receive the product/s back with the Withdrawal Form completed and signed by you.

According to Law, returned products must be unaltered, undamaged, not used, washed, stained or damaged and must be returned in their initial state, with no signs of wear or tear. Returned products must have all the original tags and labels attached and be in their original and integral packaging. Briefs, swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Returns will not be accepted if this strip has been removed or if items are soiled, and will be sent back to the consumer. Please note that no refunds or exchanges are possible for customized products.

If the above – mentioned conditions are met, your deposit will be refunded to you. We will make reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the re-imbursement.

Customers from a non EU country on a DDP (Delivery Duty Paid) basis in case they want to return the item they have purchased, are going to be charged with the export and import taxes and fees. As already agreed on the Return Policies, the item or items have to be returned within 14 calendar days from the day of delivery to you. In case of a return, you are going to be charged with the courier costs as well as the export taxes charged by the customs of your country and the import taxes, charged by the Greek customs for the item to be returned to us. We cannot know what the charges are going to be for exporting the item back to us and we advise you to contact your local customs.

If you choose to use any other courier company the import taxes may vary and we are not responsible for it.

In the prices the delivery and return costs are not included.

In case of exchanging / returning a product, including but not limited, due to a lack of response to the description or to the existence of an actual fault (e.g. used, signs of tear etc), the Company assumes the obligation to communicate with you in order to succeed, according to the standards of good faith and of the commercial ethics, a compromise.

We can only accept returns from the country to which an order was originally shipped, for example, orders delivered to Greece must be returned from Greece. Import and shipping fees will be charged at your own expense in any case.

Customs, duties and other fees applied from countries outside the E.U may be charged to the customer directly and may not be refundable when an item is returned. Packages returned without necessary return information, without a RAN or without a proper return authorization label will not be accepted by us. Shippers may follow specific rules and may discard such packages or consider them unclaimed or rejected.

We are not responsible for the fate of a package you may have sent to us that lacks necessary information or authorization.

 In case of absence of the recipient at the designated delivery day, the products are returned either at the transportation or Courier Company or to the Company’s registered office.

We offer a flexible returns policy to make your online shopping experience even easier. Do, however, know that we do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your account.

 

3. Personal data

During the use of the services of «www.kiohne.com», you are asked to provide some personal data of yours such as your name, your surname, your e-mail address and a delivery address. You should also provide these data to create an account or to activate relevant services (newsletters, competitions, etc) for your account and to assure the Company’s ability to communicate with you. Additionally, you are asked to provide some Payment Details {such as the Invoice Address and the Payment Method (Credit, Debit or Prepaid Card and its details)} that you will use in order to purchase products via our website. 

We respect absolutely your personal data provided in our website and assure that will be used in accordance with the applicable Greek and European Privacy Laws, including the Regulation (EU) 2016/679, and only to the minimum extent necessary and for lawful purposes, such as for the proper function of the online store and its services and for being compliant with the Tax Authorities.

We assure that the collection, processing and/or storage of your personal data is lawful and takes place upon your explicit consent. You are free to adjust, delete, add, replace and update any of your data, at any time, as well as you free to revoke your consent at any time by sending us a relevant e-mail at info@kiohne.com 

It is expected that you warrant and represent that all personal data provided by you is, and at all other times will be, true, accurate, current and complete and you agree to update such information as it is necessary to maintain its truth and accuracy. 

KIOHNE can encrypt, use, store, process, exploit, send, disclose and distribute your personal data that are provided by you, at its sole discretion, in case:

the disclosure is necessary for the fulfillment of your order (i.e. cooperating transport and courier companies),
• there is your explicit consent about the above – mentioned actions, by clicking the box “I accept”,
• required by Law, by Court Order or Subpoena or requested by any other competent governmental, judicial, police, administrative or regulatory Authority, upon legitimate request and according to the pertinent laws.

The Company may collect identification data of you by using technologies such as cookies. Cookies are short text files stored in your hard drive and do not acknowledge of any document or file of your computer. They are used to facilitate and ameliorate your navigation regarding the use of the services provided by the online store, for getting informed about the views of the website and for the creation of orders and shopping interest history with a view to improve our services as well as to keep logistic records. Other kind of information that we collect from or about you, include your location, the types of content you view or engage with or the frequency and duration of your activities.

In case you do not wish the use of cookies for your identification, you may not have further access into specific services.

4. Liability

In no event shall we be liable for any claims, penalties, loss, damage or expenses, howsoever arising, out of or in connection with your use of the Website, including, without limitation, direct or indirect loss, consequential loss or damage, loss of profit or goodwill, loss of data, loss arising from use or inability to use the Website, loss arising from any errors or omissions in the Website as a result of a breach of contract, negligence, delict. 

5. Law 

The Website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with Greek Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of Athens.