Shipping & Returns

Shipping

 

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. Please be aware that this email is NOT an acceptance of your order, it is just a confirmation that we have received it. Unless you cancel your order within one business day, acceptance of your order will take place when we email you to confirm your order (order confirmation email). In the event that you do not receive such email within two (2) business days after your order, you are required to contact us at info@kiohne.com . We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn. 

Once you make your order, you receive the order confirmation email and you complete the relevant payment, your order will be delivered at the indicated destination according to the provisions of our courier.

Please be aware that we cannot deliver to post office boxes. Please also be aware that sales taxes, customs duties, and handling costs will be charged by the courier on an individual basis directly upon shipment as far as non-European Union (EU) countries are concerned, and will not be refunded by our Company in case the articles are returned.

We process and send orders during our main service hours, Monday to Friday, from 10:00 am till 6:00 pm (with the exception of Greek public holidays). The merchandise will be ready for dispatch 1-2 business days after the receipt of payment, at the latest.

Shipping method: DHL (for all countries, except Greece & Cyprus) ACS courier (for Greece & Cyprus).

Shipping costs: Depends on the country.

Delivery times: 1-5 business days.

The Company is also not responsible for any international shipping delays caused by the customs clearing process.

The courier company informs us about the cost of the delivery of your order and its status by sending us the relevant tracking number. The delivery day depends on the sending day as well as the weight and size of the order.

The time of delivery of your order is subject to changes that constitute force majeure eg (bad weather conditions, strikes etc), whereby in every circumstance you will be informed through e-mail. If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay.

Signing the document of delivery and showing your official identification and the payment proof document are prerequisites in order to receive your package.

If we are unable to deliver the goods due to an incorrect or incomplete address, the order will be resent to our offices.

 

 

 

Returns

 

To exercise the right to cancel, you should inform us in written before the expiry of the afore-mentioned deadline by sending us a relevant email at info@kiohne.com Then you may arrange a pick-up with the same delivery service using our details for the delivery. The shipping costs for returns/or exchanges are charged to the client. After the driver has checked the return shipment, please close the package securely. We may withhold reimbursement until we receive the product/s back.

According to Law, returned products must be unaltered, undamaged, not used, washed, stained or damaged and must be returned in their initial state, with no signs of wear or tear. Returned products must have all the original tags and labels attached and be in their original and integral packaging. Briefs, swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Returns will not be accepted if this strip has been removed or if items are soiled, and will be sent back to the consumer. Please note that no refunds or exchanges are possible for customized products.

If the above – mentioned conditions are met, your deposit will be refunded to you. We will make reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the re-imbursement.

Customers from a non EU country on a DDP (Delivery Duty Paid) basis in case they want to return the item they have purchased, are going to be charged with the export and import taxes and fees. As already agreed on the Return Policies, the item or items have to be returned within 14 calendar days from the day of delivery to you. In case of a return, you are going to be charged with the courier costs as well as the export taxes charged by the customs of your country and the import taxes, charged by the Greek customs for the item to be returned to us. We cannot know what the charges are going to be for exporting the item back to us and we advise you to contact your local customs.

If you choose to use any other courier company the import taxes may vary and we are not responsible for it.

In the prices the delivery and return costs are not included.

In case of exchanging / returning a product, including but not limited, due to a lack of response to the description or to the existence of an actual fault (e.g. used, signs of tear etc), the Company assumes the obligation to communicate with you in order to succeed, according to the standards of good faith and of the commercial ethics, a compromise.

We can only accept returns from the country to which an order was originally shipped, for example, orders delivered to Greece must be returned from Greece. Import and shipping fees will be charged at your own expense in any case.

Customs, duties and other fees applied from countries outside the E.U may be charged to the customer directly and may not be refundable when an item is returned. Packages returned without necessary return information, without a RAN or without a proper return authorization label will not be accepted by us. Shippers may follow specific rules and may discard such packages or consider them unclaimed or rejected.

We are not responsible for the fate of a package you may have sent to us that lacks necessary information or authorization.

 In case of absence of the recipient at the designated delivery day, the products are returned either at the transportation or Courier Company or to the Company’s registered office.

We offer a flexible returns policy to make your online shopping experience even easier. Do, however, know that we do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your account.

Shipping costs for exchanges are charged to the client.